If WM Software Technical Support asks you to create a minidump file, follow these steps

1. Create a folder in the root of C: named "temp", so you have the folder: "C:\temp"

2. Run regedit.exe.

3. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting

4. Right-click on this key, and choose New -> Key

5. Name it "LocalDumps"

6. Create the following entries in the Registry under the LocalDumps key:

Create a 'String Value' in the LocalDumps key named: DumpFolder
Value data: C:\\temp
(Note the two backslashes)

Create a 'DWORD (32-bit) Value' named: DumpType
Value data: 2

Create a 'DWORD (32-bit) Value' named: CustomDumpFlags
Value data: 1124 (1124 is Hexadecimal; 4388 is Decimal)

Alternatively, if you are running 64-bit Windows Server, just create a temp folder in C:\ and you can download this exported key: minidumpx64regkey.zip

7. Run the executable. The next time it crashes, send the C:\temp\xxxxxxx.dmp file to WM Software Technical Support ( This email address is being protected from spambots. You need JavaScript enabled to view it.)