Creating a minidump file for technical support

If WM Software Technical Support asks you to create a minidump file, follow these steps

1. Create a folder in the root of C: and name it MiniDumps so you have the folder: "C:\MiniDumps"

2. Run regedit.exe.

3. Create a Key (folder) named "LocalDumps" (without the quotes) under  the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting

4. Create the following entries in the Registry under the LocalDumps key:

Create a 'String Value' in the LocalDumps key named:  DumpFolder
Value data: C:\\MiniDumps
(Note the two backslashes)

Create a 'DWORD (32-bit) Value' named:  DumpType
Value data: 2

Create a 'DWORD (32-bit) Value' named:  CustomDumpFlags
Value data: 1124 (1124 is Hexadecimal; 4388 is Decimal)

Alternatively, if you are running 64-bit Windows Server, just create a temp folder in C:\ and you can download this exported key: minidumpx64regkey.zip

4. Run the executable. The next time it crashes, send the C:\MiniDumps\xxxxxxx.dmp file to WM Software Technicall Support ( support@wmsoftware.com)

 



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